Refund Policy

Our return policy is 7 days. We are unable to offer refunds or exchanges after 7 days from the date of purchase.

To be eligible for a return, the item must be unused and in the same condition as when you received it. Please make sure to return the item in the original packaging.

Some items are not eligible for return. Please note that we cannot accept returns on perishable items such as food.

A receipt or proof of purchase will be required to complete your return.

Only a partial refund of the product price will be given in the following circumstances:

*Books with obvious signs of use

* Products that are not in their original condition and are damaged or missing parts for reasons not due to our negligence.

* Products returned more than 7 days after delivery

Refunds (if applicable)

Once your return has been received and inspected, you will receive an email notifying you that your returned item has been received and whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or unprocessed refunds (if applicable)

If you still haven't received your refund, first double-check your bank account.

If the information you entered is correct, please contact your credit card company. Please note that it may take some time for the refund to be processed after we complete the refund process.

Then contact your bank, as it may take some time for your refund to be issued.

If you still can't confirm your refund after making the above inquiry, please contact us via the inquiry form.

Sale items (if applicable)

We offer refunds on full priced items, but not on sale items.

Exchange (if applicable)

We will only exchange defective or damaged items. If you need to exchange for the same item, please contact us via our contact form.

Privacy Policy

privacy policy

TAKUMI no CAVIAR (hereinafter referred to as "our company") has established the following personal information protection policy.

We will establish a system for protecting personal information and ensure that all employees are aware of the importance of protecting personal information and take measures to do so.

By implementing this policy thoroughly, we will promote the protection of personal information.

Management of personal information

We will keep your personal information accurate and up-to-date, and will prevent unauthorized access to your personal information.

A system for maintaining and managing security systems to prevent loss, damage, falsification, leakage, etc.

We will take necessary measures such as establishing a system and providing thorough employee education, and will implement safety measures and strictly manage personal information.

will be performed.

Purpose of Use of Personal Information

When you contact us on this website, we will ask you for your name, e-mail address, and telephone number.

We may ask you to register personal information such as your name, address, and telephone number.

We will not use your personal information for any other purpose.

Used to send e-mails and documents to contact you, provide business information, and respond to your questions

I will do it.

Prohibition of disclosure or provision of personal information to third parties

We will properly manage personal information entrusted to us by our customers, and will not disclose such information to anyone in the following cases:

Except for the above, we will not disclose personal information to third parties.

・When the customer's consent has been obtained

・When disclosing to a contractor to whom we outsource in order to provide the services you request

・When disclosure is required by law

Safety measures for personal information

We take thorough security measures to ensure the accuracy and safety of personal information.

Inquiry of the person in question

If you wish to inquire about, correct, or delete your personal information, we will respond after verifying your identity.

Compliance with and review of laws, regulations and standards

We will comply with Japanese laws and other regulations that apply to the personal information we hold, and will review the contents of this policy from time to time and strive to improve it.

Contact Us

Please contact us here for inquiries regarding our handling of personal information.

Handling of personal information on this website

The personal information you provide will be used only to respond to your inquiry and will not be used for any other purposes.

No. In addition, we will not use any personal information provided to us without your prior consent.

It will not be provided to third parties.